Q: What do I get for my subscription price?
A: Unlimited playback of all titles, with the exception of video-on-demand releases.

Q: How long do I get to watch the video-on-demand titles?
A: The download is valid for four days.

Q: Once I've downloaded the movie and put in my id and password the play button doesn't work.
A: There is a current issue which may affect video playback. Microsoft has issued updates to Windows Media Player and as a result the Play Button may not become active. This can be easily worked around and requires a security upgrade from Microsoft.

Please try these links to reset the WMP security
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
then
http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

The MS KB article is Knowledge Base article 919589.

Q: What CFNM videos are available?
A: Each video offered is from the exclusive CFNM video library. The selection of videos at any one time typically consists of movies dating back as far as Jackie‘s Strip Poker Party, released in 2002. The cfnmtv.com website is updated on a regular basis.

Q: How large is a video file?
A: Our videos are encoded between 1000k and 1500k, and they require approximately 50mb to 250mb of free space on your hard drive.

Q: What are the minimum technical requirements to download and play a video?
The minimum requires are described below and in CFNMtv’s Terms of Service.
They are:
Windows 2000, XP
Internet Explorer 5.5 or higher Windows Media Player 9 or higher

A broadband Internet connection of at least 256 kbps.
Internet Explorer’s ‘Privacy’ settings set to the default Medium setting
Firewalls and pop-up blockers disabled
Active X must be allowed (security setting may need to be modified if this is blocked).
Note that while some non-Internet Explorer browsers, such as Mozilla Firefox, are able to search and browse CFNMtv, the site is optimised for Internet Explorer, therefore certain functionality including watching videos will only work with this browser.

Q: Can I watch the videos on my TV?
PC/laptop to your television with S-video cable or VGA connection (if TV has one available) and watch the video by modifying the input settings on your television. Suggestions on how to configure the connection are available via a Google search for "connecting PC video to TV". Note: CFNMtv's Billing and Technical Support Team is unable to assist with the set-up and/or trouble shooting of this viewing option.

Q: Why does the license say that it's expiring, even though I'm a subscriber?
While your subscription entitles you to view videos during the term of your subscription, individual videos have an expiration of 30 days following their download for subscriptions. At the end of this period, you can re-download the video free of charge, as long as your subscription remains valid.

Q: What if I don't have enough hard disk space to download a file?
You will need to open Windows Explorer and delete some files from your hard disk.

Q: How do I learn about more about CFNMtv products and upcoming titles?
Additional information about CFNMtv, and related products is available on the Official CFNM Website. www.cfnm.net

Q: Are there any special considerations for AOL Users?
AOL's caching can adversely affect delivery of CFNMtv video licenses. As a result, we recommend that AOL users switch to their Internet Explorer browser when accessing the site.

Q: What kinds of support are available?
You can contact our billing and technical support staff by email by clicking on the contact link at the foot of the page.

Q: How do I purchase a Pay-per-View (Video-On-Demand)?
To purchase a Video-On-Demand event, click on the "Buy Now" link for the product and follow the step-by-step instructions. Please make sure that your computer and Internet connection meet our minimum system requirements before you make purchase so that you have the best experience possible. We don't offer refunds if you purchase our content and later realize your computer does not meet our system requirements.

Q: From what countries/regions can I access CFNMtv Videos?
You can access CFNMtv videos from all countries as long as your computer and Internet connection meet our minimum system requirements

Q: When will Premium Events be available for "on-demand" access with subscription? We anticipate that subscription access to Premium events will be available approximately one month after the Video-On-Demand release. The price for these on-demand videos will be same as the Video-On-Demand event price for a period of 6 months.

Q: How long does it take to download a video?
With a fast connection (DSL, Cable Modem, or better) a Standard Quality video (700k) video should take approximately 2-3 minutes to download a 10 minute video. For a DVD quality (1000k) video, it should take approximately 4-6 minutes to download.

Q: How large is a video file?
Most of our videos are encoded between 700k and 1500k, and they require approximately 65mb to 250mb of free space on your hard drive.

Q: Do I need to download any special software to view the video?
Windows Media Player is all that is required, although a security update from Microsoft may be needed. You should run Windows Update in Internet Explorer under the Tools menu to make sure you have the latest updates to your operating system and Internet Explorer.

Q: Can I use other media players like QuickTime, RealPlayer, etc?
No. You need to use Windows Media Player with our service. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc), please set Windows Media Player as your default media player to avoid problems accessing our content.

To make Windows Media Player the default media player:
- Open up the Windows Medial Player application.
- Click on Tools > Options.
- Click on the "File Types" tab. - Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)". - Click "Apply" and then "Ok".



The following steps will completely reconfigure your system so it is compatible with our service. Please complete them all in full, each step is essential in correcting this issue.
Please open Windows Media Player.
Please choose Tools > Options.
Choose the Player Tab; ensure that both “Download codecs automatically” and “Connect to the Internet” are chosen.
Choose the Privacy Tab; ensure that the top four boxes are check marked. Please clear your History and Caches with the buttons at the bottom of the privacy window.
Choose the Security Tab; choose "Zone Settings", click Ok, click Default, and then click Ok.
Choose the File Types Tab, click the Select All button at the bottom, and then click Apply.
Choose the Network Tab; Under "Streaming Protocols", un-check the first three protocols and then check-mark all four protocols to reset them.
i. In the "Streaming Proxy Settings" area; highlight each protocol and choose "Configure."
ii. Choose “Auto-detect” for each and then click Ok. Once thay have all been configured, click Apply, then click OK. Close Windows Media Player and Open an Internet Explorer.
In Internet Explorer, choose Tools > Internet Options.
Choose the Privacy Tab.
Raise the slider to High; click Default and then click Apply. This will reset your settings to Medium.
Choose the Security Tab and if available click the Default Level button.
i. Raise the slider to High; choose Default and Apply.
ii. If there is no slider; choose Custom, Medium, Reset, Default, and Apply.
Please return to the General Tab. Please click Delete Cookies, and click OK, then click Delete Files, check the box for Offline Content, and click OK.
Now click OK in the Internet Options window.
Close Internet Explorer (this is a VERY important step).
Now Open a new Internet Explorer, and go to video.CFNMtv.com.
Login to our service from the login link located in the upper right of the website.
You should now be returned to our front page at www.CFNMtv.com and see Logged in as : Your email address this will confirm you are logged in properly to our service.
Now you will need to locate the movie you purchased, you may be able to type in the name of one of the stars in the search bar and run a search in order to locate it easily, or go to your purchase history in your Account.
Ensure that you are on the Detail page for that match and scroll down to the Download Options area.
Ensure you have the same format selected as you ordered (either 700K or 1500K). It should be noted as (Download Now) and not list a price.
Once you have the proper file selected, click the download button.
Please note that the download files may not play completely or properly until they are fully downloaded. The time to complete a download is completely based on your internet connection speed and will vary.

Q: When is my license delivered?
All DRM licenses are delivered with the downloaded media content.

Q: What is Digital Rights Management (DRM)?
Digital Rights Management (DRM) is a technology that allows for the secure management of digital media. This security protects the content from unauthorized distribution and viewing by issuing licenses to your computer for each piece of protected content to which you are authorized.
If you'd like to learn more from Microsoft about their DRM technology, please click here to read the relevant article on the Microsoft website.

Q: How many times, and for how long, I can watch the Video-On-Demand / Subscription version of a video?
A subscription provides unlimited access to the video for 30 days of unlimited access to a movie that you have downloaded. You may however be presented with a login prompt after seven days.

A Video-On-Demand license provides unlimited access to the video for 4 days following purchase of the video.


Q: How do I get a DRM license?
Usually, a DRM license will be delivered to your computer automatically without you even noticing the process when you play our content.
If this is the first time you've ever tried to play DRM licensed content on your computer (or if you recently reinstalled or upgraded your Windows Media Player), Windows Media Player will ask for your permission to download security upgrades from Microsoft (sometimes referred to as "individualization").

This "individualization" process should start automatically, but you will need to click "Yes" or "OK" when asked to permit the upgrade (see example image below for PC's with XP and Service Pack 2). If you don't permit the upgrade, our content will not play for you.

Q: Why am I having difficulty with acquiring a DRM license?
Users can run into problems with DRM license acquisition for several different reasons. We have outlined the most common problems below along with suggested steps for you to take:

Internet Congestion: Unavoidable variations in Internet traffic between your location and our servers, or unexpectedly heavy use of our servers, can cause your computer to give up trying to get a DRM license before our server is able to deliver one. This is often the case when you've recently been able to view our DRM-protected content on the same computer, but then it stops working later. The best solution in this case is to wait and try to access our content again later when Internet traffic has died down.

Slow Internet Connectivity: The minimum Internet connection speed to use our service reliably is TBD kbps. Slower connections can cause your computer to give up trying to get a DRM license before our server is able to deliver one to your computer.

AOL: In order to successfully view our content, AOL users should not use AOL's integrated web browser which is a non-standard version of Internet Explorer. Instead, please minimize the AOL program and launch the stand-alone version of Internet Explorer which is located on your desktop or under the “Start” button.

Pop-Up Blockers: We highly recommend temporarily disabling or permanently allowing pop-ups from this site, as these pop-up blockers can interfere with the delivery of DRM licenses, playing content and the overall user experience. Cookies, Temporary Internet Files and Privacy Settings: It's possible that the cookie management on your computer or some of the temporary files is causing a conflict with Windows Media Player and its DRM licenses. To clear your cookies and temporary files, please follow the steps given in the “Why am I being asked to login over and over again, or to buy the same package when I already bought it?”


Firewalls and Proxy Servers: Firewalls and proxy servers have been known to impede the DRM license delivery process. If you have a firewall running (Zone Alarm, Black Ice, Windows XP firewall, etc.) we suggest that you completely disable it while accessing our content. If you are connecting from an office or other location with a system administrator, you should contact that person for information about disabling these security measures. If you are running the Windows XP SP2 Firewall, you can disable it by: - Clicking on Start > All Programs > Accessories > System Tools > Security Center - Select "Off" to temporarily disable the firewall.

Q: What forms of payment do you accept?
We accept payments made via our website using Visa, Mastercard, and Discovery credit cards. We cannot accept payments via PayPal, check, money order, by mail or phone, or in any other form.

Q: How will charges appear on my credit card?
Our charges will appear as Verotel.

Q: Can you tell me how much I will be charged in my local currency if I am using a non-US credit card?
We cannot do a currency conversion for you. You can determine this for yourself using one of the many free currency conversion tools on the Internet. You can locate one of these tools via a search engine like Google.

Q: What can I do if my credit card is declined and I think it’s a mistake?
We use a third party credit card verification company to authorize all credit card transactions. If a credit card is declined, we do not know the reason nor can we assist you further with getting it approved. For international cardholders, the declines are often due to problems matching up international addresses with credit card billing records. We suggest that you try to enter the credit card information again exactly as it appears on your credit card bill or try to use another card if possible. Unfortunately, we cannot assist you further with this if the system does not approve your purchase. You are welcome to try to use another credit card.

Q: What is the policy on Refunds?
We don’t offer refunds if you purchase our content and later realize your computer does not meet our system requirements. If you have technical problems we encourage you to first contact our support staff to help you fix them.

Our refund policy is similar to the refund policy when purchasing any piece of software or other media like a CD or DVD at a store: there are no refunds once you open the package. Therefore, our refund policy is as follows:
For Video-On-Demand events: No refunds
For "on-demand" video products: No refunds
For subscriptions: For Monthly: No refund

Q: How do I cancel a recurring subscription?
To cancel a subscription, visit your Account page. Click on "View subscription", then click on "Cancel Subscription". Your subscription will continue through the current subscription period, but you will not billed for future periods.

Q: How can I view my purchase history?
Your purchase history is available by logging in, then clicking on the "Account" link in the top right corner of the home page.

Q: How can I retrieve my password if I forget it?
If you forget your password, click the "Forgot Password" link located on any account login screen and follow the prompts. A password reminder will be sent to your registered e-mail address. If you have a spam filter running (often enabled by default on AOL, Hotmail, EarthLink and Yahoo), please check your "spam", "bulk", or "junk" mail folder if the email does not arrive.

Q: How can I change my password?
To change your password:log in, then click on the "My Account" link in the top right corner of the home page, then go to "Change Details" to make the changes.
Q: How can I change my email address or username? To change your email address: log in, then click on the "My Account" link in the top right corner of the home page, then go to "Change Details" to make the changes.

Macintosh, WebTV, and Linux
Q: Can I access UFC Videos from a Macintosh?
CFNMTV.com PPV videos and subscription services are not available to Mac users because the Mac version of the Windows Media Player does not support the features we use to protect our content from unauthorized use.

Unfortunately, at this time there is no support for Macintosh, WebTV, or Linux systems.